Frequently Asked Questions
Everything you need to know about your ArrtxArt experience.
What shipping methods do you offer and how long does it take?
We offer standard and expedited shipping worldwide. Standard shipping typically takes 7-12 business days, while expedited orders arrive within 3-5 business days depending on your location.
Can I track my order after it has been placed?
Yes, once your order is processed and shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What is your return policy for art supplies?
We offer a 30-day return policy for unused and unopened products in their original packaging. If you receive a damaged or defective item, please contact our support team immediately for a replacement.
Are ArrtxArt markers and paints non-toxic?
Safety is our priority. All ArrtxArt products are acid-free, non-toxic, and conform to ASTM D-4236 and EN71 safety standards, making them safe for artists of all ages.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
Do you offer international shipping?
Yes, we ship to most countries globally. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.